Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tsnwondrous@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tsnwondrous@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tsnwondrous@gmail.com.

Return & Refund Policy

At Voltibiome energy+drink, we stand behind the quality of our products. Please review our policy below, as it differs between product categories for health, safety, and hygiene reasons.

1. SUPPLEMENTS & NUTRITION (NON-REFUNDABLE)

For the health and safety of all our customers, all sales of supplement products (including powders, capsules, tablets, and liquids) are FINAL and NON-REFUNDABLE.

This policy is in strict compliance with food and beverage safety regulations, which prohibit the resale of any consumable product that has left our warehouse due to potential contamination, tampering, or improper storage. We cannot accept returns or issue refunds for these items under any circumstances, including if the seal is broken or unbroken.

Exceptions for Damaged or Incorrect Items: If your supplement order arrives damaged, defective, or is incorrect (wrong item shipped), you must contact us within 7 days of delivery with photos and your order number. We will promptly send a replacement or issue a store credit at our discretion.

2. APPAREL & GEAR (60-Day Return Policy)

We want you to love your gear. Unworn, unwashed apparel and non-supplement accessories may be returned within 60 days from the date you receive the shipping confirmation.

Conditions for Apparel Returns:

· Item must be in new, unworn, and unwashed condition with all original tags attached.
· Item must be in its original packaging.
· A proof of purchase (order number) is required.
· Returns must be initiated within the 60-day window.

Non-Returnable Apparel: For hygiene reasons, we cannot accept returns on worn clothing, opened compression gear, or accessories without their original packaging.

3. HOW TO INITIATE A RETURN (Apparel Only)

Step 1: Contact Customer Service at [support@voltibiome.com] or [tsnwondrous@gmail.com] to request a Return Merchandise Authorization (RMA) number.
Step 2: Securely pack the item(s) in their original packaging, with the RMA number clearly marked on the outside.
Step 3: Mail your return to the address we provide using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

4. REFUNDS FOR APPAREL

· Once your return is received and inspected, we will notify you of the approval.
· Approved refunds will be issued to your original payment method within 5-10 business days.
· Original shipping fees are non-refundable.

5. EXCHANGES

We currently do not offer direct exchanges. To exchange an apparel item, please follow the return process and place a new order on our website.

6. IMPORTANT HEALTH DISCLAIMER

Our supplements are designed to support an active lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician or a qualified healthcare professional before starting any new supplement, especially if you have pre-existing health conditions or are taking medication.

7. CONTACT US

For questions about this policy or to initiate an apparel return:

· Email: [tsnwondrous@gmail.com or support@voltibiome.com]
· Phone: [713-502-9044]
· Address: [6425 westheimer rd Houston Texas 77057

2215]